Privacy Policy

Last updated: May 20, 2025

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the House Fixin Service and explains your privacy rights and how the law protects you. We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

The words in this Privacy Policy with initial letters capitalized have specific meanings defined under the conditions below. These definitions shall have the same meaning whether they appear in singular or in plural form.

Definitions

For the purposes of this Privacy Policy:

Account – A unique account created for you to access our Service or parts of our Service.
Affiliate – An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Policy) – Refers to RP World LLC, doing business as House Fixin, with a business address at 2221 Cypress Island Drive, Suite 508, Pompano Beach, FL 33069, USA.
Cookies – Small files placed on your computer, mobile device, or any other device by a website. Cookies contain details of your browsing history on that website and often serve various functions (such as remembering preferences).
Country – Refers to the jurisdiction of the Company: Florida, United States.
Device – Any device that can access the Service, such as a computer, smartphone, or digital tablet.
Personal Data – Any information that relates to an identified or identifiable individual. This includes information that can be used to identify you directly or indirectly.
Service – Refers to the House Fixin website and any related services offered through the website.
Service Provider – Any natural or legal person who processes data on behalf of the Company. This term includes third-party companies or individuals employed or contracted by the Company to facilitate the Service, to provide the Service on the Company’s behalf, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
Usage Data – Data collected automatically when you use the Service. It can include information such as your Device’s IP address, browser type, browser version, the pages you visit on our site, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Website – Refers to House Fixin, accessible at https://www.housefixin.com/.
You – The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service. “You” also refers to any other visitors to our Website.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data: While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Postal address (including street address, city, state/province, ZIP/postal code, and country)
Account login information (if you create an Account, such as username and password)
Usage Data (explained below)

Providing this information is often necessary for utilizing specific features of our Service (for example, submitting a project inquiry or creating an Account). You may choose not to provide certain information, but then you might not be able to use some aspects of the Service.

Usage Data: Usage Data is collected automatically when you interact with our Service. This data helps us understand how the Service is being used and to improve it. Usage Data may include information such as:

Your Device’s Internet Protocol address (IP address)
Browser type and version
The pages of our Website that you visit
The date and time of your visit and the duration spent on each page
Unique device identifiers and other diagnostic data

If you access the Service through a mobile device, we may collect additional details automatically, such as: the type of mobile device you use, your device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser used, and other device identifiers and diagnostic information.

We may also collect information that your browser sends whenever you visit our Website or when you use the Service via a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to monitor activity on Our Service and store certain information. These technologies help us provide a better user experience, analyze usage, and deliver relevant ads or content. The tracking technologies we use may include:

Cookies or Browser Cookies: A cookie is a small file placed on your Device. We use both session cookies (which are deleted once you close your browser) and persistent cookies (which remain on your Device until they expire or you delete them) for various purposes. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you disable or refuse cookies, some parts of our Service may become inaccessible or not function properly.
Web Beacons: Certain pages of our Website and our emails may contain small electronic files known as web beacons (also called clear GIFs, pixel tags, or single-pixel GIFs). These web beacons allow the Company, for example, to count users who have visited specific pages or opened an email and to compile other related website statistics (like recording the popularity of certain content and verifying system integrity).

Cookies we use: We use both Session Cookies and Persistent Cookies for the purposes set out below. In particular, our Website uses cookies for:

Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These cookies are essential to provide you with services available through the Website and to enable you to use certain features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, some services you request cannot be provided, and we only use these cookies to deliver those services.
Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These cookies identify if users have accepted the use of cookies on the Website, so we do not repeatedly show you cookie consent notices.
Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal and convenient experience and to avoid you having to re-enter your preferences every time you visit.

For more information about the cookies we use and your choices regarding cookies, please review our Cookie Policy or the Cookies section of this Privacy Policy. You can typically find cookie preference options in your browser settings. Keep in mind that disabling cookies might affect the functionality of our Service.

Use of Your Personal Data

The Company may use your Personal Data for the following purposes:

To provide and maintain our Service: We use data to deliver the services you request, process transactions, and ensure the functionality of the Website. For example, we may monitor usage data to manage traffic loads or troubleshoot issues.
To manage your Account: If you register an Account, we use your information to create and maintain your profile. This lets you log in, submit project requests, view quotes or past requests, and use other account-specific features.
For contract performance: When you engage our services or enter into an agreement with us (for example, requesting a home improvement consultation or quote), we process your data to fulfill that contract, including handling payments or communications related to the service.
To contact you: We may use your contact information (email address, telephone number, SMS number) to send you updates and notifications about the services you’ve requested, important announcements (such as changes to our terms or policies), and customer support communications. This includes responding to your inquiries or requests submitted via the Service.
To send you promotional offers and news: With your consent or as otherwise permitted by law, we may send you newsletters, marketing communications, or information about special promotions, new services, or events. These will be similar to services you have already used or inquired about. You can opt out of marketing communications at any time (see “Your Rights and Choices” below).
To manage your requests: We use data to respond to and manage any requests, questions, or feedback you send us via email, contact forms, or other communication channels.
For business transfers: We may use your data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets. In such events (e.g., a merger or acquisition), personal data we hold about our users may be among the assets transferred to the buyer or surviving entity.
For other business purposes: We may use your information for data analysis, identifying usage trends, measuring the effectiveness of our marketing campaigns, and improving or modifying our Service and user experience. This includes using aggregated or de-identified data to understand how users interact with our Service so we can make improvements.

We will use your Personal Data only as described in this Privacy Policy or as disclosed to you for specific purposes. If we plan to use your data for any purpose incompatible with those listed above, we will obtain your consent or provide required notice.

Sharing Your Personal Data

We may share your personal information in the following situations (and only to the extent necessary):

With Service Providers: We may share Personal Data with third-party service providers who perform functions on our behalf. For example, this includes companies and individuals we employ to host or maintain our website, send out email newsletters, analyze data usage, provide marketing assistance, process payments, or offer customer support. These Service Providers are given access to your Personal Data only to perform specific tasks per our instructions and are obligated not to disclose or use it for any other purpose.
With Affiliate Partners (Home Improvement Professionals): If you request a service or quote through House Fixin, we may share relevant Personal Data (such as your contact information and project details) with trusted affiliate contractors or service partners who may perform the requested work. These partners are required to use your information solely for the purpose of providing the services or quotes you requested and to treat your information in accordance with this Privacy Policy.
For business transfers: In connection with or during negotiations of any merger, sale of Company assets, financing, or acquisition of all or part of our business by another company, Personal Data held by us may be among the assets transferred. We will provide notice on our Website before personal information is transferred and becomes subject to a different privacy policy.
With Affiliates: We may share your information with our direct affiliates (such as a parent company, subsidiaries, joint venture partners, or other companies under common control with us). If we do so, we will require those entities to honor this Privacy Policy.
With business partners: We may share your information with select business partners to offer you certain products, services, or promotions in conjunction with House Fixin. For instance, if we partner with another company for a special home improvement discount program, we might share your name or user ID to avoid sending duplicate offers. Such partners will only receive your data if you engage with the relevant offer or otherwise give consent, and they will be expected to safeguard your information.
With other users: If you post content in public areas of the Service (such as leaving a public review or comment), that information can be seen by all users and may be publicly distributed outside the Service. Similarly, if our Service enables a community forum or networking features and you share information there, it becomes public. Please exercise caution when sharing personal information in public areas.
With your consent: In cases where we want to share your personal information for purposes not covered by this Privacy Policy, we will ask for your explicit consent. For example, if a new third-party application or service would like to access your personal data through House Fixin, you will have the choice to allow or deny that sharing.

We do not sell your Personal Data to third parties for their own marketing purposes. We also do not share personal information with unrelated third parties for their direct marketing unless you have given us permission to do so.

Data Retention

Retention Period: The Company will retain your Personal Data only for as long as necessary to fulfill the purposes for which we collected it, as outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may need to retain certain information for legal compliance (e.g., tax, accounting, or regulatory requirements), to resolve disputes, or to enforce our agreements.

If you have an Account with us, we will generally retain your Account information while your account is active and for a reasonable period afterward in case you decide to reactivate the Service or if needed for legal or business purposes.
If you submit a request or inquiry through the Service but do not create an Account, we will retain the information associated with your request for a period necessary to follow up on and complete the request, and then for a reasonable time thereafter as needed (for instance, to handle any follow-up questions or legal matters).

Usage Data: We typically retain Usage Data for a shorter period, except when this data is used to enhance the security or functionality of our Service, or we are legally required to retain it for a longer period. Usage Data that is aggregated or de-identified (so it can no longer be associated with you) may be retained for a longer period for analytical purposes, since it does not identify individual users.

When we no longer have a legitimate need to retain your Personal Data, we will securely delete or anonymize it. If deletion or anonymization is not possible (for example, because your Personal Data is stored in backup archives), then we will securely store your Personal Data and isolate it from any further processing until deletion is feasible.

International Data Transfers

Your information, including Personal Data, may be processed at the Company’s operating offices and in any other locations where the parties involved in processing are located. This means that your data may be transferred to — and maintained on — computers or servers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction.

For example, if you are located outside the United States and choose to use our Service or provide information to us, please note that we process and store data in the United States. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. This includes verifying that adequate safeguards are in place to protect your Personal Data when it is transferred internationally. For instance, if we transfer data from the European Economic Area (EEA) or United Kingdom to the United States or another country, we will rely on appropriate legal transfer mechanisms (such as standard contractual clauses or an equivalent framework) to ensure that your Personal Data continues to receive a standard of protection that is essentially equivalent to that provided under EEA/UK law.

Your Rights and Choices

Access, Correction, and Deletion: You have the right to access the personal information we hold about you and to request correction of any inaccuracies. You also have the right to request deletion of your Personal Data, subject to certain exceptions provided by law. Our Service provides you with tools to update, amend, or delete certain information directly within your Account settings (if you have an Account). For example, you can log in and edit your profile information or remove saved details.

If you wish to access or correct data that is not available within your account, or if you do not have an Account with us, you can contact us at support@housefixin.com to request access to, correct, or delete any Personal Data you have provided. We may need to verify your identity before fulfilling such requests.

Account Deletion: If you have an Account, you may delete it at any time by contacting us or through the Account settings if available. When you delete your Account, we will remove or anonymize personal information associated with your Account as soon as practicable, though please note that certain information (like posts or comments you made publicly, or data kept for legal reasons) may persist as described below.

Retention of Necessary Information: Please note that we might need to retain certain information even after a deletion request, if required by law or for legitimate business purposes. For example, we may retain records of transactions or communications to comply with financial reporting or to resolve disputes. In such cases, your Personal Data will be securely stored until deletion is possible.

Opt-Out of Marketing Communications: You have the right to opt out of receiving marketing and promotional messages from us. You can do this by clicking the “unsubscribe” link in any marketing email, or by contacting us to have your contact information removed from our marketing lists. Please be aware that even after you opt out of receiving marketing messages, we may still send you transactional or service-related communications (such as appointment confirmations, security alerts, or policy updates) as these are not promotional in nature.

Do Not Track Signals: Some web browsers offer a “Do Not Track” (DNT) feature that signals to websites that you do not want to have your online activity tracked. At this time, our Service does not respond to DNT signals. We will continue to monitor developments around DNT browser technology and may update our practices if a universal standard for DNT is established.

California Privacy Rights: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) or other state laws. These can include the right to request information about what categories of personal information we have collected and with whom we have shared it, the right to request deletion of your personal information, and the right to opt out of the “sale” of personal information (as defined by CCPA). We do not sell personal information as the term “sell” is traditionally understood (and we will not do so without providing a right to opt out). We also will not discriminate against you for exercising any of your privacy rights. For more details or to exercise your California privacy rights, please see our separate “Your California Privacy Rights” notice or contact us at the email provided.

GDPR Rights (for EEA/UK users): If you are in the European Economic Area or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR) and UK data protection laws. These include:

Right of Access: To obtain confirmation about whether we process your Personal Data and to request a copy of the data.
Right of Rectification: To request correction of inaccurate Personal Data and to have incomplete data completed.
Right to Erasure: To request deletion of your Personal Data when it is no longer needed or if processing is unlawful, subject to certain exceptions.
Right to Restrict Processing: To request that we limit the processing of your Personal Data under certain circumstances (for example, while we verify or investigate your concerns with this data).
Right to Data Portability: To receive Personal Data you provided to us in a structured, commonly used, and machine-readable format, and to request that we transfer it to another controller where technically feasible.
Right to Object: To object to our processing of your Personal Data when we base processing on legitimate interests or when performing direct marketing. If you object, we will no longer process your Personal Data unless we demonstrate compelling legitimate grounds for the processing or as needed for legal reasons.
Right to Withdraw Consent: If we have collected and process your Personal Data with your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect any processing we conducted prior to your withdrawal, and it will not affect processing of your Personal Data under other lawful bases.

To exercise any of these rights, please contact us at support@housefixin.com. We will consider and act upon any request in accordance with applicable laws. We may ask you to verify your identity to help us respond efficiently to your request.

Lastly, if you believe our handling of your Personal Data violates applicable law, you may have the right to lodge a complaint with a data protection authority. For example, if you are in the EEA, you can contact the supervisory authority in your country of residence. We would, however, appreciate the chance to address your concerns directly before you do so, and invite you to contact us with any issues.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, bankruptcy, or asset sale, your Personal Data may be transferred or subject to a different Privacy Policy. In such cases, we will provide notice on our Website and, where required, seek your consent. For example, if House Fixin is acquired by another company, your information might be transferred to the new owner so that the Service can continue to operate. The new owner would be required to honor the commitments we have made in this Privacy Policy (unless you consent to a new policy or as otherwise permitted by law).

Legal Obligations and Law Enforcement

Under certain circumstances, the Company may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities. This means we will share information when we, in good faith, believe it’s necessary to:

Comply with a legal obligation or court order: We may disclose data to respond to subpoenas, court orders, legal process, or to establish or exercise our legal rights or defend against legal claims.
Law Enforcement Requests: If we receive a valid request from law enforcement (e.g., police, regulatory agency) relating to a criminal investigation or suspected illegal activity, we may disclose certain information. We will only do so in compliance with applicable law, and we will narrow the scope of disclosure to only what is necessary.
Protect Rights and Safety: The Company may disclose Personal Data in the good faith belief that such action is necessary to:
- Protect and defend the rights, property, or safety of the Company, our employees, our users, or the public.
- Investigate or assist in preventing any violation of law, our Terms and Conditions, or other agreements.
- Prevent or investigate possible wrongdoing in connection with the Service (such as potential fraud, technical issues, or security vulnerabilities).
- Protect against legal liability.

In any scenario where we need to disclose data for legal reasons, we will strive to ensure that we share only the information that is required and that appropriate safeguards are in place. We also reserve the right to notify you of legal demands for your Personal Data when appropriate, unless prohibited by law or court order or when the request is an emergency.

Other Legal Requirements

Aside from law enforcement, we may also disclose your Personal Data if we believe it’s necessary to:

Enforce our agreements and policies (including our Terms and Conditions).
Collect amounts owed to us, if applicable.
Respond to claims that any content or conduct by you violates the rights of third parties (for example, intellectual property or privacy rights).
Assist with an investigation or to report suspected illegal activity.

Security of Your Personal Data

We are committed to protecting the security of your Personal Data. We use commercially reasonable administrative, technical, and physical measures to safeguard your information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (e.g., using SSL/TLS protocols on our website), firewalls, secure server infrastructure, and regular security assessments. Internally, we limit access to Personal Data to those employees, contractors, and agents who need the information to operate, develop, or improve the Service, and they are bound by confidentiality obligations.

However, please remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your Personal Data and use industry-standard practices to do so, we cannot guarantee absolute security. Any transmission of Personal Data to us is at your own risk. If we learn of a security breach that affects your Personal Data, we will notify you in accordance with applicable laws and may post a notice on our Website.

As a user, it is also important that you take steps to protect yourself online. Make sure to use strong passwords, never share your account credentials, and promptly notify us if you suspect any unauthorized access to your Account or personal information.

Children’s Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from anyone under 13. If you are under 13, please do not use or provide any information on this Website or through any of its features.

If you are a parent or guardian and you believe that your child under 13 has provided us with Personal Data, please contact us at support@housefixin.com. We will take prompt steps to review and delete that information from our records. In the event we need to rely on consent as a legal basis for processing your child’s personal information and your local law requires consent from a parent, we will require your consent before we collect or use that information from the child.

For minors aged 13 to 17, our recommendation is to only use the Service with the involvement and consent of a parent or legal guardian. Certain jurisdictions have additional privacy protections for minors – for example, if you are a California resident under 18 and a registered user of the Service, you may request removal of content or information you have publicly posted. We will accommodate such requests as required by law.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link (for example, to a contractor’s website, an article, or an advertiser’s site), you will be directed to that third-party’s site. This Privacy Policy does not apply to external sites, and we strongly advise you to review the Privacy Policy (or equivalent) of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy practices, or policies of any third-party websites or services. Your browsing and interaction on any third-party website, including those linked on our Service, are subject to the rules and policies of that site.

If you come to House Fixin through a link on a third-party site, certain information (like which site referred you) may be transmitted to us, but that third party’s privacy policy governs how they handle your data. We make an effort to only include links to reputable and relevant sites, but the presence of a link does not imply endorsement of the linked site or service by us.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this Privacy Policy, we will post the new version on this page and update the “Last updated” date at the top. If the changes are significant, we will provide a more prominent notice (such as by posting a notice on our homepage or sending an email notification).

Changes to this Privacy Policy are effective when they are posted on this page, unless stated otherwise. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of the Service after any modifications to this Privacy Policy will constitute your acknowledgment of the changes and consent to abide and be bound by the updated Policy.

In the event we make changes that materially affect how we treat personal information previously collected from you, we will endeavor to obtain your consent or give you the opportunity to opt-out of the new practices, as required by law.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us through any of the following methods:

By email: Send your inquiries to support@housefixin.com. We will do our best to respond in a timely and helpful manner.
By mail: You may also write to us at RP World LLC (House Fixin), 2221 Cypress Island Drive, Suite 508, Pompano Beach, FL 33069, USA.

We take your privacy seriously and will address your questions to the best of our ability. If you have a specific issue or complaint, please provide as much detail as possible, and we will investigate promptly.